Desky
Receptionist
See what Desky doesDiwali launch offer: 2 months free on every yearly planSee pricing
Meet Cara · AI customer support
Support that answers before they give up
- Answers the same twenty questions. Where is my order, do you deliver here, how do I return this.
- Handles complaints calmly. Apologises, fixes what it can, escalates what it cannot.
- Knows when to step back. A real person takes over the moment your rules say so.
Cara is included from the Growth plan, with conversation limits by plan.
WhatsAppEmailWebsite chatInstagram DMsOrder trackingYou set the policy
You write the policy. Cara applies it, every time.
Refunds, delivery times, what you will and will not do. Tell Cara once and every customer gets the same honest answer at 2 AM as at 2 PM.
Your policies
Returns, refunds, delivery windows and warranty, in plain words.
Your tone
Formal, warm or brisk. Cara keeps it steady even when a customer is not.
Escalation
Refunds over an amount, legal threats, or anybody who asks for a person.
What it may do alone
Resend an invoice, share tracking, book a callback.
My order was meant to arrive yesterday. Nothing yet.
Sorry about that. Order #4821 is with the courier and out for delivery today before 6 PM. Here is the tracking link.
It's a Diwali gift, I need it today
Understood. I've marked it urgent with the courier and asked a colleague to call you if it slips past 4 PM.
Marked urgent · Staff notified
Powered by Dimoro Brain
Cara answers from your own policies.
Your policies, past answers and this customer's history live in one shared memory, so nobody has to explain their problem twice.
How Dimoro Brain worksReturns accepted within 7 days, unopened
Your returns policy
Refunds above ₹5,000 go to a person
Your escalation rule
We do not deliver outside Uttar Pradesh
From your website
This customer ordered twice before
From their order history
How Cara works
From a full inbox to a quiet one
1
Connect your channels
WhatsApp, email, website chat and Instagram.
2
Share your policies
Paste them, or upload the document you already have.
3
Set the handover rules
What Cara must never decide on its own.
4
Watch, then let go
Review its replies for a week, then let the routine ones through.
Try Cara free for 14 days
No card needed. Let it draft replies to today's messages first.
Cara's teammates
The customer-facing crew
FAQ
Cara, answered
Desky is your front desk: it books appointments and answers new enquiries. Cara looks after people who have already bought: orders, returns and complaints.
